FAQs

What is CivicSense?
CivicSense is not a portal. It's an online "Public Interest Platform".
For more information click here

What does CivicSense provide?
CivicSense is a Site/Service which provides information like the help lines, emergency Services, Travel Enquiry details in the Information Section and registration complaints/problems/suggestions in the Complaint Section.

Who can use this Service?
This service is open to all. Any responsible Citizen having access to Telephone or Internet can use this service.

How can I use the service?
You need to signup at the Site/Service for using the Services. You can register at the site by clicking on the Sign Up link on the home page or click here to register : Sign Up
Register yourself with the site and start using all the Services.

How to use this service by Telephone?
One can call on our Call Centre Number: 91-22-4601081 (Multiple Lines).

How can I register?
One can log on to the site and click Sign Up for new member registration. One can also do that by telephone. Call on our Call Centers and get registered for the Service.

Why cannot I register at the site?
You need to fill all the required details for registration; all incomplete information will be rejected. If you face any other problem, please feel free to contact us at support@civicsense.com or on 91-22-4601081 (Multiple Lines).

Where can I find the Sign Up Button?
The Sign Up link for new registrations is very much visible on the home page. You can click on it to register for the Service.

Why cannot I submit my complaint OR why did I not get a complaint ID?
All necessary details are to be given while submitting the complaint. Only once the details are complete your complaint will be submitted and you will be given a complaint ID. For any further information, feel free to contact us at support@civicsense.com or on 91-22-4601081 (Multiple Lines).

What is the Call Centre number?
Any Responsible Citizen can call us on 91-22-4601081 (Multiple Lines)

How can I register complaints?
Depending on your complaints/problems/suggestions, click the respective links on the home page to enter in 4 options of complaints. The first option of complaint is the link for the registration of complaints.

How can I check my complaint Status?
Enter into the respective category of your complaint from the home page and click the second option available in the complaints column. Provide your username and password and check your complaint details for the respective category. In the complaint details, the colour of the bulb gives the exact status of your complaint.
 : No Feedback available,
: Feedback available and work under process and
 : Work accomplished.

When will my complaint be redressed?
All complaints will be redressed within their respective period. Respective complaint categories will have their redressal periods.

Where can I check the available feedback to my complaint?
You can click on the complaint ID button for the available feedback.

What do coloured bulbs indicate?
The coloured bulbs indicate the status of the complaint. The red bulb indicates feedback not available, yellow bulb indicates feedback available and work in process and green bulb indicates work accomplished.

Where can I find local information about my city?
The left column on all the pages contains local information about the city.

Is it possible to contact the Civic/Govt. Official?
You can contact the Civic/Govt. Officials as per their names in the respective categories. You need to fill in the necessary details in the Contact Us / Feedback Form and our Support Executive will contact you for your assistance.

Can I resubmit complaint and if yes, where?
Of course, you can resubmit your unanswered complaints and you can do that when you check your complaint status details. Click on the resubmit complaint button for resubmitting your complaint.

What would be my billing period?
Billing period would be monthly or quarterly depending upon the amount accumulated in your account.

How do I make the payments OR Where can I make the payments?
All the payment in cheque/DD should be in the name of “CivicSense”
One can do the same on the following address
CivicSense
316, Vasan Udyog Bhavan,
Senapati Bapat Marg,
Lower Parel,
Mumbai – 400 013.
INDIA.

Where can I find names of the Civic/Govt. Officials?
The third option in the respective complaint categories gives the names of the Officials for that category.

How can I contact the administrator?
Please click the contact us link on any page and fill in the necessary details, our Support Executive will get back to you.

Is the Site/Service copyright?
Yes, the Site/Service is copyright, please read the Disclaimer details.

Is the name CivicSense.com trademarked?
Yes, CivicSense & CivicSense.com is a registered trademark and anyone should avoid using the same.

How does this Service work?
It’s a very simple process, the registered complaint is scanned by the administrator and then passed to the concerned department where the redressal takes place.

Who is there behind CivicSense?
1. Chief Patron: - Mr. Nana Chudasama
Ex-Sheriff of Mumbai & President, “I Love Mumbai Committee”
2. Visualiser & Conceptualiser: - Mr. Ashok Kumar Ajmera
Hon. Secretary CCBT & MC member “I LOVE MUMBAI”
2. Architect & Designer: - Mr. Anuj Ajmera
CEO Ajcon IT.com Ltd. with his team.

For any other queries, feel free to contact us at support@civicsense.com or on 4601081 (Multiple Lines).